Posts Tagged ‘hosted dialer’
Power of Intelligent Communications – Premise-based Dialers are a Dying Breed
Found a link today to a pretty interesting research report from Frost and Sullivan detailing the decline of premise-based (hardware) dialer technologies in the year 2009. The space suffered negative revenue growth (down 5.6%), and the summary indicated the reasons, none of which will come as a surprise to anyone who’s been following the hosted…
Read MoreChoosing the Right Dialer
Choosing the right dialer technology for B2B and complex B2C call centers is a mix of capability, premise vs hosted, long distance vs VoIP, and CRM integration.
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