Posts Tagged ‘Customer Success’
The Secret to Repeat Business: 5 Tips to Building a Great Customer Experience
Could you imagine ignoring the hot leads you spent time and energy attracting and qualifying? What if these were high value leads who had expressed an interest in exactly the product that you sell? That would be madness. Right? But it’s what businesses are doing everyday; pouring all their resources into attracting new customers while…
Read More8 Tips For Your Next (or First) Customer Advisory Board
There’s nothing more rewarding than listening to a room full of customers tell you about their challenges, whether or not you’re helping them solve those challenges, and how. Great products are born of a need, or a problem to solve, and it’s exciting when you identify the problem that creates demand for your solution. When…
Read MoreWhy Your Customer Advocacy Program is Broken & How You Can Fix It w/Vinay Bhagat @Trust Radius
Leaders are not born, they learn through experience. Vinay Bhagat is a serial entrepreneur who has started and run multiple successful companies. In this episode, he talks about his leadership success principles and details how companies can start thinking about customer advocacy and how great companies are proactive in their approach. In This Podcast Episode…
Read MoreNext Era Selling: Key Strategies to Make Your Business Unstoppable
In this emerging era of virtual selling, you can pursue strategies that previously would have been cost prohibitive. You can open up markets that would have proved elusive. You can run experiments that would have been expensive or difficult to run. All this is according to the best-selling book, Next Era Selling, co-authored by…
Read MoreSales Superheroes Share Stories of Breakaway Success
Sales superheroes stole the show at Accelerate 16. This year’s XANT conference revolved around customer success, featuring a “Sales Superheroes” theme. Customers from a variety of industries revealed how sales acceleration technology is helping their salespeople sell more effectively than ever before. DocuSign sees 15% lift in sales qualified opportunities Ryan Kelley, vice president…
Read MoreCustomer Success: The Next Generation
It took something pretty compelling to persuade me to leave Salesforce, one of the most amazing companies on the planet, after almost 13 years of challenging and rewarding adventures. For years, I felt like one of the deck officers on a Federation Starship, charting the unknown and exploring brave new worlds. I earned my stripes…
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