A couple of weeks ago, we showed a client an early beta mockup of a custom development project we were doing for them. It was a big project, and it was taking quite a bit development resources (read: time) to complete. The client’s feedback was, shall we say, “pointed” (though not unfair, and certainly relevant).…

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Happy Camper Customer?Have you ever lost an account suddenly, unexpectedly? As in, one month they were “happy campers,” and the next they just disappeared?

I hate to admit it, but we haven’t been immune to this syndrome. The root causes were varied; sometimes it was just change in the organization, sometimes it was a change in strategy, but sometimes it was because we simply weren’t addressing a key need or pain, and the client decided to look elsewhere.

These are the worst types of lost accounts, because the simple fact is, we weren’t doing our jobs.

I bring this question up because at work I have recently been shifted from using a PC to using a Mac (I can hear all of the Mac disciples out there now shouting, “Hallelujah! A new convert about to enter the fold!”).

And sure, the 24″ iMac screen is a dream. It’s dual-core, plenty fast, big hard drive.

Except there’s one small problem: without fail, at least once a day, there’s something about MacOS that irritates me to no end: the file manager.

The simple fact is that relative to its competition . . . .

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