Lists gathered or leads generated are the lifeblood of a sales team. Carrying on with the C.L.O.S.E.R. model series from a previous post, this next step in the sales process model actually has the most leverage in terms of lead generation. When setting a strategy for a sales initiative, lists and leads are the core…

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The most forgotten part of inside sales is the practice of sales operations. In order to help professionals within inside sales, I wanted to expound upon a previous post on the C.L.O.S.E.R. model and delve deeper into how it can help any sales department refocus their operations in building a successful inside sales team. I’ll start…

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Have you ever wondered how your sales reps were processing that most valuable of marketing resource – a lead?  Why do so many leads get thrown into the “unresponsive-no contact” category?  Is this a marketing or a sales process problem?  Want to find out? Request a ResponseAudit. This lead response assessment enables a company to…

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Many of these principles can be applied by management of an inside sales team. The best practices of leadership excellence, people management, and quality service are universal regardless of the industry. I recently attended three sessions at the Disney Institute in Anaheim, CA. While the basic information concerning Leadership Excellence, People Management, and Quality Service…

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