Provo, Utah—January 6, 2010—XANT announced today that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions® magazine, has named the XANT Lead Response Management (LRM) Suite as a recipient for a 2010 CRM Excellence Award. Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries since 1982.
The XANT Lead Management Suite provides a premiere set of software and telephony tools specifically designed to lower response times, increase contact rates, and provide strategic sales intelligence for teams that want to maximize the value of every sales lead they receive.
“We’re incredibly pleased to receive this award,” said XANT President Ken Krogue, “and want to acknowledge TMC and Customer Interaction Solutions for their efforts in helping businesses find and use outstanding technology solutions.”
XANT CEO David Elkington added, “The CRM software industry is in a rapid state of change right now. I don’t want to say that standard CRM solutions no longer provide value, but it’s clear that extending the range of features, and increasing the value of CRM software means finding ways to dig deeper into companies’ workflow processes. There’s more opportunity than ever to push CRM software in new directions, in terms of pre- and post-sale functionality, and we’re gratified to see our Lead Response Management Suite recognized for its innovation in this space.”
“The Eleventh Annual CRM Excellence Awards has recognized XANT for being a true CRM partner to its customers and clients,” said Rich Tehrani, CEO, TMC. “XANT has demonstrated to the editors of Customer Interaction Solutions that their LRM Suite improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to acquire and retain their most precious asset…their customers.”
Based on hard data, the CRM Excellence Awards rely on facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.
The 2010 CRM Excellence Award winners can be found in the May and June 2010 issues of Customer Interaction Solutions magazine.
For more information, please visit www.tmcnet.com.
XANT was the first company to combine dialer technology in a hosted CRM, dramatically increasing productivity for Inside Sales departments and outbound call centers. XANT pioneered the Lead Response Management (LRM) industry using landmark research on the significant effect of responding to web leads immediately. XANT is currently on the salesforce.com AppExchange with its award-winning PowerDialer for Salesforce.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Web sites. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO(ITEXPO); 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium|Asterisk World (in conjunction with Digium); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC also serves technology professionals with industry-specific Web sites: IT.TMCnet.com, 4G-wirelessevolution.TMCnet.com, M2M Evolution.com, Smart-Grid.TMCnet.com, Smart Products Ecosystem,Robotics.TMCnet.com, Cable.TMCnet.com, Satellite.TMCnet.com, Green.TMCnet.com, Healthcare.TMCnet.com, and Education.TMCnet.com.
For more information about TMC, visit www.tmcnet.com.