We have a lot to offer, but it’s nice to step back, speak with customers, and see what they can teach us.
Last week, I spent some time with a small marketing firm in South Texas. They’ve been a supporter of our technology for quite some time. I wanted to learn not only what they thought of our platform, but also what makes their organization unique.
I wasn’t disappointed. The moment I stepped onto the sales floor, I was welcomed by the high energy of their reps. People were engaged, laughing and moving all around.
There was a genuine hype that was hard to ignore. I particularly enjoyed the music that was playing, which contributed to the overall excitement.
I was impressed when the company’s senior operations manager mentioned their low attrition rate. That’s rare in an industry that suffers from high turnover. I asked how the company had built such a successful sales team and culture.
By the end of our visit, I’d learned a few things worth sharing.
Leadership and Training
One of the biggest contributors to sales turnover is a lack of leadership and training. Because sales professionals are known to be self-sufficient, many organizations offer them very little direction. This organization has broken from that mindset.
For starters, they have a high manager-to-sales rep ratio. The number of managers exceeds the number of reps. That means reps always have access to assistance and advice, which dramatically decreases the learning curve and ramp-up times for new hires.
On top of that, they have multiple trainings a day for their reps, and optional trainings on Saturday. This ensures reps are always up to date on best practices and creates an environment where they can promote a more team-oriented approach to selling.
Selling Against Themselves
Interviews work a lot like sales calls. Not only do candidates try to sell themselves, but recruiters should also be selling the company as a great place to work.
In a move that might seem counterintuitive, this small company sells against itself. Its recruiters are completely upfront about their high expectations and demanding culture. This approach weeds out mediocre talent and protects their company culture.
It’s All About the Metrics
Finally, while everything I saw was impressive, it was the metric-focused culture that stood out most. They measure the performance of their entire organization, not just sales reps. Recruiters have quotas they need to hit, and they have a designated data team that focuses specifically on lead scoring.
Their love for data is one of the reasons they’re so pleased with our platform. Our monitoring features help them better track important sales metrics. Neuralytics has fueled a 30 percent lift in their contact rates and a 24 percent increase in revenue in an already highly optimized sales environment.
To learn more about which metrics actually increase results, check out the free resource below.
Free Cheat Sheet: 12 High Velocity Metrics
Learn the 12 sales metrics that every inside sales team should measure to increase results.