Operational

Maintenance November 4, 2019


Data Carrier Maintenance

Scheduled Start: 11/04/2019 11:00:00 PM MST
Scheduled End: 11/05/2019 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/18/2019 5:49:46 AM MDT – The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/04/2019. This maintenance will begin Monday at 11:00 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance November 7, 2019


Data Carrier Maintenance

Scheduled Start: 11/07/2019 10:30:00 PM MST
Scheduled End: 11/08/2019 5:30:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/05/2019 5:21:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 11/07/2019. This maintenance will begin Thursday at 10:30 PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance November 11, 2019


Data Carrier Maintenance

Scheduled Start: 11/11/2019 10:15:00 PM MST
Scheduled End: 11/12/2019 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/07/2019 11:26:34 PM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/11/2019. This maintenance will begin Monday at 10:30 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

10:23 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks product on the US1 Pod. End users are experiencing slowness or the inability to import prospects with Salesforce. We see that this issue started around 9:33am MDT. We are aware of the issue and are actively working to restore service to import prospect functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:40 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:40am MDT we restored service to the import prospect functionality in the Playbooks US1 Pod. InsideSales.com Technology Team

State: Resolved

Status: Operational

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17

Sending emails issue on Playbooks EUS Pod

2019-10-17

Incident Log

8:01 AM MDT

The InsideSales.com Technology Team is observing an issue with sending emails on the Playbooks EUS Pod. End users are not seeing their respective emails delivered correctly. We are aware of the issue and are actively working to restore service to the email functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

8:48 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 8:49am MDT we restored service to the email functionality on the Playbooks EUS Pod. No emails were lost during this issue. InsideSales.com Technology Team

State: Resolved

Status: Operational

18
19
20
21
22
23

Playbooks Azure sporadic errors when Disposition Calls

2019-10-23

Incident Log

10:34 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks Azure pod with disposition calls and importing a prospect to playbooks from Salesforce. End users are experiencing sporadic errors when trying to save the call disposition and importing a prospect from Salesforce in the Playbooks product on the Azure Pod. We are aware of the issue and are actively working to restore service. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:23 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:03pm MDT we restored service to the Playbooks Azure import prospect and call disposition functionality. InsideSales.com Technology Team

State: Resolved

Status: Operational

24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
PowerDialer Salesforce
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
20
21
22
23
24
25

PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
PowerDialer LMP
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
20
21
22
23
24
25

PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Lead Management Platform
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Predictive Pipeline
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Firestorm
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Neuralytics
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Vision
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Gamification – Playbooks
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Powerstandings – PowerDialer
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Call Quality
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
Inbound Calls
12
13
14
15
16

PB US1 slowness on import prospect from Salesforce

2019-10-16

Incident Log

Carrier data and telephony connectivity issues

2019-10-16

Incident Log

9:15 AM MDT

The InsideSales.com Technology Team is observing two separate carriers in the US that are currently experiencing data and telephony connectivity issues. End users may experience some concerns with calling into or out of the affected regions. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

5:05 PM MDT

The InsideSales.com Technology Team is observing the affected carriers resolving their respective outages. InsideSales.com Technology Team

State: Resolved

Status: Operational

17
18
19
20
21
22
23
24
25

PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

12:20 PM MDT

The InsideSales.com Technology Team is observing an issue with inbound functionality. End users may experience some delays with the routing of inbound calls and user may experience delays with reporting on their inbound availability. We are aware of the issue and are actively working to restore functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:04 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:00pm MDT we restored service to the inbound functionality of the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

26
27
28

Inbound routing issue

2019-10-28

Incident Log

11:20 AM MDT

The InsideSales.com Technology Team is observing an issue with Inbound call routing. End users may experience sporadic functionality with routing inbound calls correctly. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:31 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:20am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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31
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10