Operational

Maintenance August 10, 2020


Data Carrier Maintenance

Scheduled Start: 08/10/2020 8:00:00 AM MDT
Scheduled End: 08/13/2020 7:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/06/2020 7:45:25 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 08/10/2020. This maintenance will begin Monday at 8:00 AM MST and is expected to finish Thursday at 7:00 PM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance August 13, 2020


Data Carrier Maintenance

Scheduled Start: 08/13/2020 11:00:00 PM MDT
Scheduled End: 08/14/2020 6:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

07/31/2020 8:36:37 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 08/13/2020. This maintenance will begin Thursday at 11:00 PM MST and is expected to finish Friday at 6:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks Delays

2020-07-20

Incident Log

9:48 AM MDT

The XANT Technology Team is observing an issue with Playbooks product. End users are experiencing delays with making phone calls in the product. We are aware of the issue and are actively working to restore service to Playbooks. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:54 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 9:54am MDT we restored service to the Playbooks product. XANT Technology Team

State: Resolved

Status: Operational

21
22

CRM connectivity on Playbooks US3 Pod

2020-07-22

Incident Log

9:25 AM MDT

The XANT Technology Team is observing an issue with CRM Connectivity to Salesforce on the Playbooks US3 pod. End users are experiencing an error message stating that Playbooks could not connect to the CRM. We are aware of the issue and are actively working to restore connectivity services to the CRM. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:50 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 9:50am MDT we restored service to the CRM connectivity functionality of the product. XANT Technology Team

State: Resolved

Status: Operational

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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Predictive Pipeline
9
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Firestorm
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Neuralytics
9
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Vision
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Gamification – Playbooks
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Powerstandings – PowerDialer
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Call Quality
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Inbound Calls
9
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