Operational

Maintenance November 4, 2019


Data Carrier Maintenance

Scheduled Start: 11/04/2019 11:00:00 PM MST
Scheduled End: 11/05/2019 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

10/18/2019 5:49:46 AM MDT – The InsideSales.com Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/04/2019. This maintenance will begin Monday at 11:00 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. InsideSales.com Technology Team


Maintenance November 7, 2019


Data Carrier Maintenance

Scheduled Start: 11/07/2019 10:30:00 PM MST
Scheduled End: 11/08/2019 5:30:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/05/2019 5:21:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 11/07/2019. This maintenance will begin Thursday at 10:30 PM MDT and is expected to finish Friday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance November 11, 2019


Data Carrier Maintenance

Scheduled Start: 11/11/2019 10:15:00 PM MST
Scheduled End: 11/12/2019 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/07/2019 11:26:34 PM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/11/2019. This maintenance will begin Monday at 10:30 PM MDT and is expected to finish Tuesday at 5:00AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance November 18, 2019


Data Carrier Maintenance

Scheduled Start: 11/18/2019 7:00:00 PM MST
Scheduled End: 11/18/2019 8:00:00 PM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/13/2019 12:02:26 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/18/2019. This maintenance will begin Monday at 7:00 PM MDT and is expected to finish Monday at 8:00 PM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance November 21, 2019


Data Carrier Maintenance

Scheduled Start: 11/21/2019 7:00:00 PM MST
Scheduled End: 11/21/2019 8:00:00 PM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

11/13/2019 12:10:55 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 11/18/2019. This maintenance will begin Thursday at 7:00 PM MDT and is expected to finish Thursday at 8:00 PM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


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External Services

System Status Timeline

Playbooks
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Playbooks Azure sporadic errors when Disposition Calls

2019-10-23

Incident Log

10:34 AM MDT

The InsideSales.com Technology Team is observing an issue with Playbooks Azure pod with disposition calls and importing a prospect to playbooks from Salesforce. End users are experiencing sporadic errors when trying to save the call disposition and importing a prospect from Salesforce in the Playbooks product on the Azure Pod. We are aware of the issue and are actively working to restore service. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

12:23 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 12:03pm MDT we restored service to the Playbooks Azure import prospect and call disposition functionality. InsideSales.com Technology Team

State: Resolved

Status: Operational

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PowerDialer Salesforce
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PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

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Single database issue

2019-11-15

Incident Log

10:20 AM MST

The XANT Technology Team is observed an isolated issue with PowerDialer product. End user would have experienced issues with making and receiving through the PowerDialer from 9:51am to 9:55am. Customers only one a specific single database were affected. XANT Technology Team

State: Investigating

Status: Degraded Performance

10:21 AM MST

At 9:55am the XANT Technology Team restored service to the database affecting the PowerDialer product. XANT Technology Team

State: Resolved

Status: Operational

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PowerDialer LMP
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PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

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Lead Management Platform
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Predictive Pipeline
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Firestorm
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Neuralytics
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Vision
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Gamification – Playbooks
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Powerstandings – PowerDialer
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Call Quality
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Call Quality issue in San Diego area

2019-11-13

Incident Log

2:34 PM MST

The XANT Technology Team is observing an issue within the San Diego area concerning Call Quality. We are currently observing several carriers in the San Diego area that are have issues with their data/telephony network. Due to that end users may sporadically experience Call Quality issues while making phone calls with XANT products. We are aware of the issue and are actively monitoring the situation. XANT Technology Team

State: Monitoring

Status: Degraded Performance

11:40 AM MST

The XANT Technology team is now observing telephony call quality concerns being resolved with the affected carriers in the San Diego area. XANT Technology Team

State: Resolved

Status: Operational

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Inbound Calls
19
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PowerDialer Issue

2019-10-25

Incident Log

9:56 AM MDT

The InsideSales.com Technology Team has detected a possible issue with PowerDialer product. We will be posting the next update in 5 minutes. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:00 AM MDT

The InsideSales.com Technology Team is observing an issue with PowerDialer product. End users may experience sporadic functionality with making and receiving phone call with the product. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

10:05 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 9:52am MDT we restored service to the PowerDialer product. The official affected time duration was 9:42am to 9:52am MDT. InsideSales.com Technology Team

State: Monitoring

Status: Operational

Inbound routing delay issue

2019-10-25

Incident Log

12:20 PM MDT

The InsideSales.com Technology Team is observing an issue with inbound functionality. End users may experience some delays with the routing of inbound calls and user may experience delays with reporting on their inbound availability. We are aware of the issue and are actively working to restore functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

1:04 PM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 1:00pm MDT we restored service to the inbound functionality of the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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Inbound routing issue

2019-10-28

Incident Log

11:20 AM MDT

The InsideSales.com Technology Team is observing an issue with Inbound call routing. End users may experience sporadic functionality with routing inbound calls correctly. We are aware of the issue and are actively working to restore service to the PowerDialer functionality. InsideSales.com Technology Team

State: Investigating

Status: Degraded Performance

11:31 AM MDT

The InsideSales.com Technology Team has identified the underlying issue with this incident. At 11:20am MDT we restored service to the PowerDialer product. InsideSales.com Technology Team

State: Monitoring

Status: Operational

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