Operational

Maintenance January 8, 2020


Data Carrier Maintenance

Scheduled Start: 01/08/2020 11:00:00 PM MST
Scheduled End: 01/09/2020 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/08/2020 11:50:00 PM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 1/08/2019. This maintenance will begin Wednesday at 11:00 PM MDT and is expected to finish Thursday at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance January 9, 2020


Data Carrier Maintenance

Scheduled Start: 01/09/2020 11:00:00 PM MST
Scheduled End: 01/10/2020 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/09/2020 12:02:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 1/09/2020. This maintenance will begin Thursday at 10:00 PM MDT and is expected to finish Friday at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Data Carrier Maintenance

Scheduled Start: 01/09/2020 10:00:00 PM MST
Scheduled End: 01/10/2020 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

12/26/2019 12:13:42 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 1/09/2019. This maintenance will begin Thursday at 10:00 PM MDT and is expected to finish Friday at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance January 29, 2020


Data Carrier Maintenance

Scheduled Start: 01/29/2020 10:00:00 PM MST
Scheduled End: 01/30/2020 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/16/2020 8:20:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 1/29/2020. This maintenance will begin Wednesday at 10:00 PM MDT and is expected to finish Thursday at 5:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance January 31, 2020


Data Carrier Maintenance

Scheduled Start: 01/31/2020 11:00:00 PM MST
Scheduled End: 02/01/2020 7:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/17/2020 7:55:17 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, 1/31/2020. This maintenance will begin Friday at 11:00 PM MDT and is expected to finish Saturday at 7:00 AM MDT. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


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External Services

System Status Timeline

Playbooks
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Playbooks US2 call disposition issue

2020-01-06

Incident Log

11:25 AM MST

The XANT Technology Team is observing an issue with Playbooks product on the US2 Pod. End users are experiencing sporadic errors when trying to save call dispositions and when adding a prospect to the Playbooks product. We are aware of the issue and are actively working to restore that functionality. XANT Technology Team

State: Investigating

Status: Degraded Performance

12:02 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 11:50am MST we restored service to the affected Playbooks product on the US2 Pod. XANT Technology Team

State: Resolved

Status: Operational

7

Playbooks slowness on US3 Pod

2020-01-07

Incident Log

10:15 AM MST

The XANT Technology Team is observing an issue with Playbooks product on the US3 Pod. End users are experiencing sporadic slowness within the product. We are aware of the issue and are actively working to restore full functionality. XANT Technology Team

State: Investigating

Status: Degraded Performance

11:06 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 10:55am MST we restored functionality to the Playbooks Product. XANT Technology Team

State: Resolved

Status: Operational

8

Playbooks product Azure Pod issue

2020-01-08

Incident Log

8:50 AM MST

The XANT Technology Team is observing an issue with Playbooks product. End users are experiencing sporadic slowness with the product on the Azure Pod. We are aware of the issue and are actively working to restore service to product. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:50 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 9:45 MST we restored service to the Playbooks product on the Azure Pod. XANT Technology Team

State: Resolved

Status: Operational

Playbooks US3 Pod issue

2020-01-08

Incident Log

9:05 AM MST

The XANT Technology Team is observing an issue with Playbooks product. End users are experiencing sporadic slowness with the product on the US3 Pod. We are aware of the issue and are actively working to restore service to product. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:55 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 9:50 MST we restored service to the Playbooks product on the Azure Pod. XANT Technology Team

State: Resolved

Status: Operational

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Failed to initiate connection to crm message

2020-01-20

Incident Log

5:15 AM MST

The XANT Technology Team is observing an issue with the Playbooks product. End users are experiencing an error message after login stating “Failed to initiate connection to crm message” with the product. All Playbooks pods are affected by this issue. We are aware of the issue and are actively working to restore service to Playbooks product. XANT Technology Team

State: Investigating

Status: Service Disruption

6:16 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 6:16am MST we restored service to the Playbooks product. XANT Technology Team.

State: Monitoring

Status: Operational

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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Predictive Pipeline
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Firestorm
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Neuralytics
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Vision
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Gamification – Playbooks
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Powerstandings – PowerDialer
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Call Quality
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Inbound Calls
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