Operational

Maintenance July 2, 2020


Data Carrier Maintenance

Scheduled Start: 07/02/2020 10:00:00 PM MDT
Scheduled End: 07/03/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

06/24/2020 8:23:46 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 07/02/2020. This maintenance will begin Thursday at 10:00 PM MST and is expected to finish Friday at 6:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance July 6, 2020


Data Carrier Maintenance

Scheduled Start: 07/06/2020 10:00:00 PM MDT
Scheduled End: 07/07/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

06/29/2020 7:33:38 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 07/06/2020. This maintenance will begin Tuesday at 10:00 PM MST and is expected to finish Wednesday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance July 13, 2020


Data Carrier Maintenance

Scheduled Start: 07/13/2020 9:00:00 PM MDT
Scheduled End: 07/14/2020 6:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

06/30/2020 8:24:07 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Saturday, 07/13/2020. This maintenance will begin Saturday at 9:00 PM MST and is expected to finish Sunday at 4:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance July 17, 2020


Data Carrier Maintenance

Scheduled Start: 07/17/2020 6:00:00 PM MDT
Scheduled End: 07/18/2020 1:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

06/11/2020 8:07:32 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, 07/17/2020. This maintenance will begin Friday at 6:00 PM MST and is expected to finish Saturday at 1:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance July 18, 2020


Data Carrier Maintenance

Scheduled Start: 07/18/2020 6:00:00 AM MDT
Scheduled End: 07/18/2020 10:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

07/10/2020 4:17:45 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Saturday, 07/18/2020. This maintenance will begin Saturday at 6:00 AM MST and is expected to finish Saturday at 10:00 PM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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17

PB US3 Slowness

2020-06-17

Incident Log

11:00 AM MDT

The XANT Technology Team is observing an issue with Playbooks product on the US3 Pod. Since 930am MDT, end users are experiencing sporadic slowness when deleting prospects within the product. We are aware of the issue and are actively working to restore service to affected product areas. XANT Technology Team

State: Investigating

Status: Degraded Performance

11:55 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 11:55am MDT we restored service to the import prospect functionality within the Playbooks product on the US3 Pod. XANT Technology Team

State: Monitoring

Status: Operational

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PowerDialer Salesforce
11

PowerDialer Issue

2020-06-11

Incident Log

1:30 PM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users at 1:12pm MDT may be experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general, this would include logging into the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

1:51 PM MDT

The XANT Technology Team is being informed our data carrier is investigating a possible regional outage. We will provide additional detail as we receive it. XANT Technology Team

State: Investigating

Status: Partial Service Disruption

2:37 PM MDT

The XANT Technology Team is observing at 2:28pm MDT internet traffic restoring the PowerDialer Product. We will continue to monitor the situation and provide another update in 15 minutes. XANT Technology Team

State: Monitoring

Status: Degraded Performance

2:53 PM MDT

The XANT Technology Team has identified the underlying reason for the issue with this incident. At 2:28pm MDT the internet traffic was restored to the PowerDialer Product. XANT Technology Team

State: Monitoring

Status: Operational

Hardware failover

2020-06-11

Incident Log

8:54 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users are experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Identified

Status: Degraded Performance

8:59 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 8:59am MDT the automated hardware fail over system activated and reconnected with it’s identical backup system to a secondary connection thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

12

Hardware failover

2020-06-12

Incident Log

9:12 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience issues with being able to make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:17 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 9:17pm MDT the automated hardware fail over system activated and reconnected with it’s identical backup system thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

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30
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PowerDialer LMP
11

PowerDialer Issue

2020-06-11

Incident Log

1:30 PM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users at 1:12pm MDT may be experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general, this would include logging into the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

1:51 PM MDT

The XANT Technology Team is being informed our data carrier is investigating a possible regional outage. We will provide additional detail as we receive it. XANT Technology Team

State: Investigating

Status: Partial Service Disruption

2:37 PM MDT

The XANT Technology Team is observing at 2:28pm MDT internet traffic restoring the PowerDialer Product. We will continue to monitor the situation and provide another update in 15 minutes. XANT Technology Team

State: Monitoring

Status: Degraded Performance

2:53 PM MDT

The XANT Technology Team has identified the underlying reason for the issue with this incident. At 2:28pm MDT the internet traffic was restored to the PowerDialer Product. XANT Technology Team

State: Monitoring

Status: Operational

Hardware failover

2020-06-11

Incident Log

8:54 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users are experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Identified

Status: Degraded Performance

8:59 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 8:59am MDT the automated hardware fail over system activated and reconnected with it’s identical backup system to a secondary connection thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

12

Hardware failover

2020-06-12

Incident Log

9:12 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience issues with being able to make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:17 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 9:17pm MDT the automated hardware fail over system activated and reconnected with it’s identical backup system thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

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Lead Management Platform
11

PowerDialer Issue

2020-06-11

Incident Log

1:30 PM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users at 1:12pm MDT may be experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general, this would include logging into the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

1:51 PM MDT

The XANT Technology Team is being informed our data carrier is investigating a possible regional outage. We will provide additional detail as we receive it. XANT Technology Team

State: Investigating

Status: Partial Service Disruption

2:37 PM MDT

The XANT Technology Team is observing at 2:28pm MDT internet traffic restoring the PowerDialer Product. We will continue to monitor the situation and provide another update in 15 minutes. XANT Technology Team

State: Monitoring

Status: Degraded Performance

2:53 PM MDT

The XANT Technology Team has identified the underlying reason for the issue with this incident. At 2:28pm MDT the internet traffic was restored to the PowerDialer Product. XANT Technology Team

State: Monitoring

Status: Operational

Hardware failover

2020-06-11

Incident Log

8:54 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users are experiencing an issue with being able to make phone calls with the PowerDialer and using the product in general. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Identified

Status: Degraded Performance

8:59 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 8:59am MDT the automated hardware fail over system activated and reconnected with it’s identical backup system to a secondary connection thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

12

Hardware failover

2020-06-12

Incident Log

9:12 AM MDT

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience issues with being able to make phone calls with the PowerDialer. We are aware of the issue and are actively working to restore service. XANT Technology Team

State: Investigating

Status: Degraded Performance

9:17 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 9:17pm MDT the automated hardware fail over system activated and reconnected with it’s identical backup system thus resolving the issue. XANT Technology Team

State: Monitoring

Status: Operational

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Predictive Pipeline
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30
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Firestorm
11
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30
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Neuralytics
11
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30
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Vision
11
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Gamification – Playbooks
11
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Powerstandings – PowerDialer
11
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Call Quality
11
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15

Telephony carrier outages

2020-06-15

Incident Log

2:06 PM MDT

The XANT Technology Team is observing several mobile phone carriers currently experiencing an outage. Carriers we know that are affected include but not limited to: TMobile, Verizon, AT&T, Sprint, US Cellular and Metro PCS. If you are making or receiving phone calls through the Playbooks/PowerDialer products with XANT, it is likely you may experience sporadic issues with the Agent and Client legs. We will continue monitoring the situation and provide updates where applicable. XANT Technology Team

State: Identified

Status: Degraded Performance

9:37 AM MDT

The XANT Technology Team is observing resolutions from the affected mobile phone carriers from yesterdays outage. End users that were affected yesterday, should see improvements with being able to make and receive phone calls. XANT Technology Team

State: Resolved

Status: Operational

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Inbound Calls
11
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