Operational

Maintenance January 11, 2021


Data Carrier Maintenance

Scheduled Start: 01/11/2021 10:01:00 PM MST
Scheduled End: 01/12/2021 4:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/12/2021 12:12:40 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 1/11/2021. This maintenance will begin Tuesday at 10:01 PM MDT and is expected to finish the next day at 4:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance January 16, 2021


Data Carrier Maintenance

Scheduled Start: 01/16/2021 11:00:00 PM MST
Scheduled End: 01/17/2021 5:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/06/2021 2:18:36 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Saturday, 1/16/2021. This maintenance will begin Saturday at 11:00 PM MDT and is expected to finish the next day at 5:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance January 26, 2021


Data Carrier Maintenance

Scheduled Start: 01/26/2021 12:01:00 AM MST
Scheduled End: 01/26/2021 6:00:00 AM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

12/28/2020 3:50:58 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 1/26/2021. This maintenance will begin Tuesday at 12:01 AM MDT and is expected to finish the same day at 6:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks tasks loading slowly on USeast1a and US3

2020-12-18

Incident Log

12:32 PM MST

The XANT Technology Team is observing an issue with Playbooks product. End users are experiencing sporadic slowness interfacing with the Playbooks product. Customers on the USeast1a and US3 pods were affected. We are aware of the issue and are actively working toward a resolution. XANT Technology Team

State: Investigating

Status: Degraded Performance

1:45 PM MST

The XANT Technology Team observed at 1:00pm MST the service was restored to the Playbooks product. XANT Technology Team

State: Resolved

Status: Operational

2:26 PM MST

The XANT Technology Team is observing an issue with Playbooks product. At 2:05pm MST, end users are experiencing sporadic slowness with task loading. US3 is the only pod that is affected. We are aware of the issue and are actively working toward a resolution. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:20 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 2:55pm MST we restored service to the task functionality. XANT Technology Team

State: Resolved

Status: Operational

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Lead Management Platform
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Call Quality
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Inbound Calls
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