Operational

Maintenance March 7, 2020


Playbooks Maintenance

Scheduled Start: 03/07/2020 7:00:00 AM MST
Scheduled End: 03/07/2020 12:00:00 PM MST

Products Affected

Playbooks

Regions Affected

Europe
United States

Notes

03/03/2020 10:42:37 AM MST – Please be advised that Playbooks will be performing scheduled maintenance Saturday, March 7th at 7:00am MST to March 7th at 12pm MST. Playbooks will be unavailable during this period. For more information please contact XANT Support. XANT Technology Team


Maintenance March 9, 2020


Data Carrier Maintenance

Scheduled Start: 03/09/2020 10:30:00 PM MDT
Scheduled End: 03/10/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/02/2020 4:25:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 03/09/2020. This maintenance will begin Monday at 10:30 PM MST and is expected to finish Tuesday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 10, 2020


Data Carrier Maintenance

Scheduled Start: 03/10/2020 10:30:00 PM MDT
Scheduled End: 03/11/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/02/2020 4:28:58 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/10/2020. This maintenance will begin Tuesday at 10:30 PM MST and is expected to finish Wednesday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 11, 2020


Data Carrier Maintenance

Scheduled Start: 03/11/2020 10:00:00 PM MDT
Scheduled End: 03/12/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/10/2020 5:26:00 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 03/11/2020. This maintenance will begin Wednesday at 10:00 PM MST and is expected to finish Thursday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 12, 2020


Data Carrier Maintenance

Scheduled Start: 03/12/2020 10:00:00 PM MDT
Scheduled End: 03/13/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/10/2020 5:32:12 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 03/12/2020. This maintenance will begin Thursday at 10:00 PM MST and is expected to finish Friday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 15, 2020


Data Carrier Maintenance

Scheduled Start: 03/15/2020 11:00:00 PM MDT
Scheduled End: 03/16/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/12/2020 5:56:30 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Sunday, 03/15/2020. This maintenance will begin Sunday at 11:00 PM MST and is expected to finish Monday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 16, 2020


Data Carrier Maintenance

Scheduled Start: 03/16/2020 11:00:00 PM MDT
Scheduled End: 03/17/2020 5:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/12/2020 5:59:48 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 03/16/2020. This maintenance will begin Monday at 11:00 PM MST and is expected to finish Monday at 5:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 17, 2020


Data Carrier Maintenance

Scheduled Start: 03/17/2020 8:00:00 PM MDT
Scheduled End: 03/18/2020 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/16/2020 5:46:13 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/17/2020. This maintenance will begin Tuesday at 8:00 PM MST and is expected to finish Wednesday at 3:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 18, 2020


Data Carrier Maintenance

Scheduled Start: 03/18/2020 8:00:00 PM MDT
Scheduled End: 03/19/2020 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/16/2020 5:50:48 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/18/2020. This maintenance will begin Tuesday at 8:00 PM MST and is expected to finish Wednesday at 3:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 23, 2020


Data Carrier Maintenance

Scheduled Start: 03/23/2020 10:00:00 PM MDT
Scheduled End: 03/24/2020 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/23/2020 8:27:00 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 03/23/2020. This maintenance will begin Monday at 10:00 PM MST and is expected to finish Tuesday at 4:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 24, 2020


Data Carrier Maintenance

Scheduled Start: 03/24/2020 10:00:00 PM MDT
Scheduled End: 03/25/2020 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/23/2020 8:29:33 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/24/2020. This maintenance will begin Tuesday at 10:00 PM MST and is expected to finish Wednesday at 4:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 25, 2020


Data Carrier Maintenance

Scheduled Start: 03/25/2020 9:00:00 PM MDT
Scheduled End: 03/25/2020 9:30:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/26/2020 8:33:17 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/26/2020. This maintenance will begin Tuesday at 9:00 PM MST and is expected to finish Wednesday at 9:30 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 26, 2020


Data Carrier Maintenance

Scheduled Start: 03/26/2020 11:00:00 PM MDT
Scheduled End: 03/27/2020 1:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/27/2020 12:22:35 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Thursday, 03/26/2020. This maintenance will begin Thursday at 11:00 PM MST and is expected to finish Friday at 1:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 30, 2020


Data Carrier Maintenance

Scheduled Start: 03/30/2020 8:00:00 PM MDT
Scheduled End: 03/31/2020 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/19/2020 8:07:23 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 03/30/2020. This maintenance will begin Monday at 8:00 PM MST and is expected to finish Tuesday at 3:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 31, 2020


Data Carrier Maintenance

Scheduled Start: 03/31/2020 8:00:00 PM MDT
Scheduled End: 04/01/2020 3:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Predictive Pipeline
Firestorm
Neuralytics
Vision
Gamification – Playbooks
Powerstandings – PowerDialer
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

03/19/2020 8:10:00 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 03/30/2020. This maintenance will begin Tuesday at 8:00 PM MST and is expected to finish Wednesday at 3:00 AM MST. End users may experience downtime with data services during this maintenance. The maintenance is being completed after hours to minimize customer impact. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PB US3 Slowness

2020-03-16

Incident Log

1:15 PM MDT

The XANT Technology Team is observing an issue with Playbooks product for the US3 Pod. End users are experiencing random slowness as they interacted with the product. We are aware of the issue and are actively working to restore service to Playbooks Product. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:04 PM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 3:04pm MST we restored service to the Playbooks product on the US3 Pod. XANT Technology Team

State: Monitoring

Status: Operational

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PowerDialer Salesforce
2

Regional internet disruption

2020-03-03

Incident Log

5:46 PM MST

The XANT Technology Team is observing an issue with the PowerDialer product. We are currently observing a regional internet disruption with a large upstream carrier. Because of this end users are experiencing difficulty with using the PowerDialer, including login, navigation of the product, making phone calls etc. We are aware of the issue and are actively working to restore service to the PowerDialer. The Playbooks product is not affected by this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:04 AM MST

The XANT Technology Team received communication at 3:04am MST on March 3, 2020 that the affected carrier had resolved the regional internet disruption. XANT Technology Team

State: Monitoring

Status: Operational

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PowerDialer LMP
2

Regional internet disruption

2020-03-03

Incident Log

5:46 PM MST

The XANT Technology Team is observing an issue with the PowerDialer product. We are currently observing a regional internet disruption with a large upstream carrier. Because of this end users are experiencing difficulty with using the PowerDialer, including login, navigation of the product, making phone calls etc. We are aware of the issue and are actively working to restore service to the PowerDialer. The Playbooks product is not affected by this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:04 AM MST

The XANT Technology Team received communication at 3:04am MST on March 3, 2020 that the affected carrier had resolved the regional internet disruption. XANT Technology Team

State: Monitoring

Status: Operational

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Lead Management Platform
2

Regional internet disruption

2020-03-03

Incident Log

5:46 PM MST

The XANT Technology Team is observing an issue with the PowerDialer product. We are currently observing a regional internet disruption with a large upstream carrier. Because of this end users are experiencing difficulty with using the PowerDialer, including login, navigation of the product, making phone calls etc. We are aware of the issue and are actively working to restore service to the PowerDialer. The Playbooks product is not affected by this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:04 AM MST

The XANT Technology Team received communication at 3:04am MST on March 3, 2020 that the affected carrier had resolved the regional internet disruption. XANT Technology Team

State: Monitoring

Status: Operational

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Predictive Pipeline
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Firestorm
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Neuralytics
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Vision
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Gamification – Playbooks
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Powerstandings – PowerDialer
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Call Quality
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Inbound Calls
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