Posts Tagged ‘Thomas Cook’
A Lesson in Customer Service from Thomas Cook
Bob Farrell is well-known for founding Farrell’s Ice Cream Parlors. For the past three decades, he has offered corporate seminars and provided motivational speaking on the topic of customer service. He famously recounts a letter he received after he sold his chain of ice cream parlors to the Marriott Corporation from a long-time customer. In…
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