The Harvard Business Review says our customers don’t want to talk to us. While a sobering thought, I’m also wondering if this doesn’t in part explain the move to “cloud computing” and SaaS over the last ten years. SaaS takes away some of the most frustrating customer “touch points” of software—maintaining hardware compatibility, the frequent…

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@TrishBertuzzi The AA-ISP Top 25 Most Influential Inside Sales Professionals in America https://ow.ly/1M2ls #ls10 #in about 23 hours ago via LinkedIn 3 more cool videos from Steve Richards of Vorsight about prospecting – https://bit.ly/cun8OO – these guys are great for inside sales 11:16 AM May 15th via API Mark Roberge from Hubspot taught about running…

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I first heard of ‘Web 2.0’ from Chris Knudsen and Dave Beisinger, at a vidcast company called 10SpeedMedia.  They were helping us make micromercials to test web video as a new lead generation media.  They told me enough to get me very interested. As my research about Web 2.0 began on Google in the summer of 2006,…

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