In a recent blog we discussed what it means to keep a customer’s loyalty . But how do you do that? There are some things as sales professionals that we can do to increase customer satisfaction. When it comes to customer service, there are certain principles that need to be followed when working with clients.…

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I’m sure, if you’re a long time follower of The Sales Insider, that you’ve seen a blog or two on ANUM. Well this is a refresher course on what ANUM is, so buckle your seatbelts and hold on folks. We’ve got a crash course ahead! There are always new ideas popping up in the world…

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When determining an inside sales plan, setting up a campaign can be a fun way to increase the effectiveness of your sales reps. While traditionally a marketing tool, a sales campaign helps determine a strategy, a plan of attack, and focuses a team to accomplish a task. It’s important that your campaign be strongly defined.…

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You know you’re losing leads, and losing them fast! After reading the Lead Response Management Study, you know that a lot of those hard earned leads are drifting to the gutter and won’t be seen again if you don’t figure something out soon. In fact, additional research shared by Ken Krogue in a recent Forbes.com…

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You’ve hired the best inside sales reps you could find who passed the interviews with flying colors. Now, how to get these top sellers to excel in your company like they have elsewhere? When it comes to the sales performance of your inside sales reps, every call made and deal closed is important to the…

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You think you have it down when it comes to inside sales, but do you know the true essentials to being a stellar inside sales rep? Knowing your company’s products, purpose and mission statement will help you when you first start off as an inside sales rep, but you need more than that. When it…

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There’s one company that is generating tremendous amounts of leads – over 60,000 – through their website each month. This powerhouse company is none other than HubSpot. Ken Krogue, President and co-founder of XANT, recently interviewed Mark Roberge, Senior Vice President of Sales and Services at HubSpot, in anticipation of the join webinar they will…

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Well, you’re stumped. You can’t find the decision maker’s phone number or email address and you don’t know what to do or how to contact them; however, there is a way you can still reach out, and that’s through LinkedIn. Social media is growing in popularity for social selling and LinkedIn in particular is one…

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Don’t. Touch. That. Phone. At least not yet. You’ve already determined what companies you’re going to target and how it will benefit them. But have you found out who the decision maker is? Do you know who you should contact and what role they play? Chances are you’re assuming it’s the CEO of the company,…

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