Inside sales entrepreneur Ken Krogue recently responded to a comment on his blog, asking what the key principles, or key concepts should be when looking for a dialer system to improve sales performance and productivity.

His response was short, but insightful, so with his permission I’m re-posting it here.

Question: Other than cost, what features are important while using a hosted dialer?

Ken’s Answer:

That’s an interesting question. On the surface the basic concept is the same for all of them–make more calls and make better use of agent time.

The differences really depend on . . . .

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