Technology is speeding ahead at a break neck speed and all too often we forget to look behind and see the ground we’ve covered. The dialer is one of those technological advances, and a subtle one that’s been ignored. The infamous predictive dialer was one of the early dialers around (and sadly still in use)…Read More
You and I have heard, many times, the old adage “Knowledge is Power!” We can’t argue with the truth inherent in this statement. Education is key to personal and financial growth. There are those who, lacking a college education or degree, have earned comfortable livings and even amassed wealth. However, these people also tout ongoing…Read More
PowerDialer for Salesforce™, the most heavily downloaded dialer app on the Salesforce® AppExchange, has gained popularity because of its ease of use, ability to increase contact rates and the fact that it supports the native Salesforce reporting environment. But don’t take our word for it. Our reviews in the AppExchange speak for themselves. 8/15/2012 –…Read More
Izenda, LLC, a new client of XANT, increased their daily dials by 30 percent in just three weeks. How did they do it? Louie Bernstein, Chief Sales Officer at Izenda, was using the Salesforce.com CRM and Skype as the main phone system. However, before implementing the PowerDialer for Salesforce, his sales process was full of…Read More
Insides sales is all about communications – by phone, by email, by social media, by fax. Communicate with more prospects, close more sales. Communicate better with those prospects and the number of closes increases even more. Rocket science? No. Every week, I talk with far too many inside sales organizations that are not optimized in…Read More
The power of automation, as most of us have discovered, is a two-edged sword. When set up properly, automation is leverage for the work you already do, multiplying results. When set up incorrectly, it multiplies your mistakes in the same way and occasionally causes you to “auger in.” So in the interest of honesty, we…Read More
Found a link today to a pretty interesting research report from Frost and Sullivan detailing the decline of premise-based (hardware) dialer technologies in the year 2009. The space suffered negative revenue growth (down 5.6%), and the summary indicated the reasons, none of which will come as a surprise to anyone who’s been following the hosted…Read More
One of the problems we all have with technology is that we soon forget that what is now commonplace was once rare or non-existent. New technologies penetrate the market so rapidly that total market transformations can occur in the space of under three years (and some might say even less). It’s barely been a decade…Read More
Inside sales entrepreneur Ken Krogue recently responded to a comment on his blog, asking what the key principles, or key concepts should be when looking for a dialer system to improve sales performance and productivity.
His response was short, but insightful, so with his permission I’m re-posting it here.
Question: Other than cost, what features are important while using a hosted dialer?
That’s an interesting question. On the surface the basic concept is the same for all of them–make more calls and make better use of agent time.
The differences really depend on . . . .Read More
The guys and gals up at SEO.com recently announced that they were partnering with Boostability.com to address a “hole” in their service offerings. Recognizing that up to this point the bulk of their clients had been high-level enterprise, SEO.com felt that they needed to add a service offering for locally focused, small-to-medium-sized businesses to continue…Read More