Technology is speeding ahead at a break neck speed and all too often we forget to look behind and see the ground we’ve covered. The dialer is one of those technological advances, and a subtle one that’s been ignored. The infamous predictive dialer was one of the early dialers around (and sadly still in use)…

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You and I have heard, many times, the old adage “Knowledge is Power!” We can’t argue with the truth inherent in this statement. Education is key to personal and financial growth. There are those who, lacking a college education or degree, have earned comfortable livings and even amassed wealth. However, these people also tout ongoing…

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PowerDialer for Salesforce™, the most heavily downloaded dialer app on the Salesforce® AppExchange, has gained popularity because of its ease of use, ability to increase contact rates and the fact that it supports the native Salesforce reporting environment. But don’t take our word for it. Our reviews in the AppExchange speak for themselves. 8/15/2012 –…

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Insides sales is all about communications – by phone, by email, by social media, by fax. Communicate with more prospects, close more sales.  Communicate better with those prospects and the number of closes increases even more.  Rocket science?  No. Every week, I talk with far too many inside sales organizations that are not optimized in…

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The power of automation, as most of us have discovered, is a two-edged sword. When set up properly, automation is leverage for the work you already do, multiplying results. When set up incorrectly, it multiplies your mistakes in the same way and occasionally causes you to “auger in.” So in the interest of honesty, we…

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The guys and gals up at SEO.com recently announced that they were partnering with Boostability.com to address a “hole” in their service offerings. Recognizing that up to this point the bulk of their clients had been high-level enterprise, SEO.com felt that they needed to add a service offering for locally focused, small-to-medium-sized businesses to continue…

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One of sales reps’ most common questions is, “How many dials does it really take to make contact with a decision-maker, and how do I know when I’ve reached my limit of “pleasant persistence” and am now merely angering the prospect?”

By the numbers, every piece of sales research we’ve ever done indicates that it takes between 6 and 8 call attempts to reach a decision-maker (though this number generally goes down if you’re mixing in other media like email and voice messaging at the same time).

However, our research also shows that most sales reps only make 1.7 call attempts to reach a new prospect (far below the statistical mean to actually make contact), that they overestimate the total number of calls they’ve made (most reps think they’ve made far more call attempts than they really have), and that they rarely combine all three of the major “contactable” media—phone, voice message, and email—to produce the best results . . . .

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