Read on and learn how to build strong customer loyalty and gain a positive brand reputation for your business. RELATED: How to Transform Customer Service into a Sales Machine In this article: What Is Customer Loyalty and Why Should You Invest in It? Establishing Excellent Customer Service to Build and Maintain Brand Loyalty Capture, Case,…

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Looking for sales articles worth reading? As the inside sales industry continues to progress and expand, keeping up on the latest best practices and techniques is highly essential if you want to get the most results from your effort. With that being said, here are the 5 best sales articles that supply the best practices and…

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There are always debates. One that is starting to pick up more speed is whether or not sales reps should respond to inbound leads. I took the time to put down my top ten secrets to responding to inbound leads and it’s a solid list. Links and Resources Mentioned in This Episode: Top 1o Secrets…

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Lead response management, or LRM, doesn’t have to be a headache thanks to these best practices. Check out how companies are currently faring on their response to leads based on the best practices we’ve laid out in our Lead Response Audit study. RELATED: Lead Response Secrets: 3 Tips From Winners of Best Lead Response 2018 In…

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I often reference a well-known study by Corporate Executive Board that revealed that about 60 percent of purchasing decisions are made before a prospect ever interacts with a vendor. That eye-opening statistic tells us that in our digital age, prospects are doing their own research and are better informed than ever before. Therefore, if you…

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Salesforce.com included a ton of XANT’s research in an epic infographic about Online vs. Offline Leads. Some of the highlights from the infographic include: Companies that respond immediately and persistently to leads experience a 340 percent lift in results. Only 0.9 percent of companies follow the best practice of contacting a lead within five minutes.…

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