In continuing with a previous blog discussing the principles of customer service, this blog highlights the last five principles that can help increase customer satisfaction. Keeping customers satisfied can be difficult, but it doesn’t have to be if you form the right habits. The following principles are ones that XANT practices with their customers and…

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Are you looking for a good webinar to help your sales team? Maybe you’re trying to figure out how to sell on social media networks or are looking at hiring a new inside sales executive. Whatever it is you’re trying to do to improve and build your inside sales team, this blog will hopefully point…

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Now that you’ve gotten a job as a sales professional (as discussed in this previous blog in the series) it’s important to know how to be as successful as you can as an inside sales rep. You’ve completed the onboarding process, you passed all the tests with flying colors, and you’ve got a headset, a…

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Do young sales reps even remember what a fax machine is? More importantly, do you know how to use one? Well guess what? As a tool, faxing can still be very relevant as a communications channel. With all the different ways of communication available, people have become more leery of the most common communication practices.…

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You’ve done it. You’ve sold out to the man and gotten a real job in inside sales. While your long-haired friends have accused you of forsaking your counter culture ideals, your significant other reminds you that there are hospital bills to pay. Time rolls on, and it’s 7:45 a.m. Your alarm clock is screeching its…

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Have you noticed something with remote sales? It’s becoming more social. As social media has taken a greater hold on our everyday routines, it makes sense that it has blended into the professional part of people’s lives too. For sales reps, knowing how to use social media for promotion and generating good content for leads…

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I’m a marketer at www.insidesales.com and I’m hijacking the sales blog today. I’m writing on behalf of marketers everywhere, and I’m calling out sales professionals. The Goal of Inbound Marketers First, let me say that I like my job and I take it seriously. I strongly feel the need to produce more leads for sales.…

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