It’s been a busy past few weeks here at XANT with attending Dreamforce and now Oracle OpenWorld this week. We became a Silver member in Oracle PartnerNetwork (OPN), and this week we announced the integration of the PowerDialer into the Oracle Sales and Marketing Cloud Service. We are excited to be expanding our product availability…

Read More

NPR recently ran a fascinating news article on the the return of call center outsourcing back to the U.S. through distributed, home-based service reps.

And for once, it was nice to see that something we’ve been evangelizing for a while now is coming to fruition: that hosted telephony and call center services increasingly provide value for companies who want to save costs on customer service and support, but want to keep reps based in the U.S.

The article states that the primary reason for the shift back from international call center outsourcing to U.S. domestic is very simple: it increases customer satisfaction, leading to longer-term customer loyalty and higher sales . . . .

Read More