Posts Tagged ‘customer loyalty’
3 Keys to Successful Salesforce Account Planning
Are all of your sales reps maximizing revenue from key accounts? Probably not. Only 53 percent of salespeople achieve this goal. The good news is that those who do are 41 percent more likely to make quota. Donal Daly, CEO and founder of The TAS Group, says account planning is the key to maximizing revenue…
Read MoreRandom Musings on the Real “Competitive Advantage” of Customer Service
In some ways, this article by Josh Bernoff at Forrester is nothing we haven’t already heard: “In the Web/Sales/Marketing/Customer 2.0 world, the buyer has all the power.” But I was interested by his particular take because it pits “customer engagement” against traditional competitive advantages: “A customer obsessed company focuses its strategy, its energy, and its…
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