Posts Tagged ‘customer experience’
The Secret to Repeat Business: 5 Tips to Building a Great Customer Experience
Could you imagine ignoring the hot leads you spent time and energy attracting and qualifying? What if these were high value leads who had expressed an interest in exactly the product that you sell? That would be madness. Right? But it’s what businesses are doing everyday; pouring all their resources into attracting new customers while…
Read MoreSalesforce’s Tony Rodoni Shares Secrets for Surviving in the New Sales Era
There was a time when deals were closed with putter in hand on the golf course. Today, thanks to the rise of inside sales, reps are abandoning green-side meetings and choosing to interact with their prospects and customers remotely. Tony Rodoni, EVP of Commercial Sales and Market Readiness at Salesforce, an XANT strategic ISV partner, spoke…
Read MoreWhat Separates Elite B2B Companies From the Great Pretenders
In business, your culture defines you. It determines whether you live or die. But here’s the crazy thing about culture: what works wonders in B2C (business-to-consumer) doesn’t necessarily translate into runaway success in B2B (business-to-business). At least not in the beginning. When you’re building a B2B company, you must create — and aggressively nurture —…
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