Read on and learn how to build strong customer loyalty and gain a positive brand reputation for your business. RELATED: How to Transform Customer Service into a Sales Machine In this article: What Is Customer Loyalty and Why Should You Invest in It? Establishing Excellent Customer Service to Build and Maintain Brand Loyalty Capture, Case,…

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Follow these steps for metrics creation to improve your team’s sales performance! Keep reading to find out more. RELATED: Sales Effectiveness Metrics for Evaluating Your Team In this article: Sales Performance Management for Effective Teams Setting Sales Metrics and Goals Rewarding the Right Behaviors Setting Regular Performance Reviews Sales Assessments vs. Metrics Sales Is Not…

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Does the weather affect the chance of getting a prospect on the phone? XANT CEO and Founder Dave Elkington thought it might and decided to test his theory. XANT is commonly known for its dialer software, PowerDialer, that has helped customers improve contact rates by up to 65 percent, increase call volumes by up to…

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Speed matters when it comes to effectively responding to web leads. XANT conducted an original research study in 2007 and again in 2012 that found that if a company calls a lead within five minutes of the time the prospect submitted a web form, it is 100 times more likely to get that prospect on…

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Near the end of last year, it dawned on me that my company, AG Salesworks, didn’t have an index to measure the effectiveness of our outbound sales efforts. We had great data; we were meticulously tracking all of our outbound teleprospecting reps’ activity, but we didn’t have a solid benchmark. So, I sat down with…

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Having worked as an inside sales rep for the last couple of years, I have noticed a few obstacles that frequently trip up salespeople. Common obstacles include: Difficulty reaching prospects Bad leads Staying positive in the face of rejection How can business development reps overcome such obstacles? Many would say it’s all about work ethic.…

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