Best Practices

Forbes – A Few Key Differences Between Southwest and Delta

Christopher Tuttle

This past week I’ve been flying across the western U.S. to meet with some large potential clients. On Monday night I flew to Vegas on Delta only to turn right back around and fly back to Salt Lake on Tuesday before lunch.

Today I’m flying to San Jose via Southwest and I’ve noticed quite a large difference between the two airlines. I’m in the business of noticing sales and customer support methodologies.

I wrote about my latest experience in my column for Forbes.com. My biggest take-a-ways of the experience was how impressive and comfortable Southwest made my flight. From the friendly and attentive staff to the “on-time” mentality, Southwest really is doing things right.

Read my full article on Forbes.com:

A Few Key Differences Between Southwest and Delta

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